In general, service is an essential part of broking. Our business commitment at International-Brokers.com is to provide an excellent quality of service to every potential customer.
We have established certain Service Level Agreements (SLA’s) for both our customers and for our partner businesses. The SLA’s have been established with the intention to set specific response times for all of the services we offer to our customers, with these times depending on the type of request from the customer. With these SLA’s in place, our customers can understand what exactly to expect from the services we provide. Sticking to these SLA’s is what makes us stand out as a business, even by measuring the time taken between a customer sending in a request and the time taken for us to provide the first response.
The results from the SLA’s are frequently observed and evaluated to keep our services to the best possible standard for our customers.